PRIVACY POLICY

Acosta Glass (“Acosta Glass,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how information may be collected, used, and processed when you visit our website.

This Privacy Policy applies to information collected through the Acosta Glass website and our online contact and service request features.

Information We May Collect

When you visit or interact with our website, we may collect information that you voluntarily provide to us, including your name, telephone number, email address, property or service address, project information, photographs, measurements, messages, and other information you choose to submit when requesting an estimate, service, or information.

Our website and hosting provider may also automatically process certain technical information associated with your visit, including browser type and version, device type, operating system, referring website, pages or files requested, date and time of access, and Internet Protocol (IP) address or information derived from it.

How We Use Information

Information collected through our website may be used to respond to inquiries, prepare estimates, schedule appointments, provide glass and glazing services, communicate regarding projects, maintain business records, improve our website and services, protect against fraud or misuse, maintain website security, and comply with applicable legal obligations.

Submitting a request through our website does not create a contractual relationship or obligate Acosta Glass to perform any work. Services are subject to availability, site conditions, applicable agreements, and acceptance of an Acosta Glass proposal, work order, contract, or other written authorization when required.

IONOS Hosting and SiteAnalytics

Our website is hosted and/or operated using services provided by IONOS.

IONOS SiteAnalytics may collect technical and usage information for statistical evaluation and technical optimization of the website. Depending on the IONOS service being used, this information may include the referring website, requested webpage or file, browser type and version, operating system, device type, time of access, and an IP address that is anonymized after transmission.

According to IONOS, SiteAnalytics does not use cookies for this analytics function and does not store information in a manner intended to identify individual website visitors.

Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for website functionality, security, visitor preferences, and other website features.

We may also use optional analytics, advertising, embedded content, communication, or other third-party technologies from time to time.

Where our website provides a consent or privacy preference tool, visitors may use that tool to manage applicable non-essential technologies.

Declining optional technologies should not prevent access to the basic content of our website, although certain optional features may not function.

Third-Party Services and Website Features

Our website may contain or use services, content, links, maps, translation tools, videos, forms, social media features, analytics tools, or other functionality supplied by third parties.

These third parties may process information according to their own terms and privacy practices when their services are activated or used.

Acosta Glass does not control the privacy practices of independent third-party websites or services.

Website Forms and Communications

When you voluntarily submit information through a contact form, quote request, service request, email link, telephone link, or other communication feature, you authorize Acosta Glass to receive and use the information you provide for purposes reasonably related to your inquiry or requested service.

Please do not submit highly sensitive personal information, financial account information, medical information, passwords, Social Security numbers, or other confidential information through general website forms.

Website Interaction and Tracking Technologies

Acosta Glass does not intend to secretly intercept, record, or use the contents of private communications through its website.

Certain website technologies may process information concerning how visitors interact with website features. Where consent is required for a non-essential technology, we intend for the applicable technology to operate in accordance with the privacy choices provided through our website.

Visitors who do not wish to permit optional tracking technologies should select the applicable rejection or preference option presented through our website.

Sharing of Information

We may disclose information to service providers and contractors when reasonably necessary to operate our website, communicate with customers, provide requested services, maintain business operations, protect our rights, or comply with legal obligations.

We may also disclose information when required by law, court order, legal process, governmental request, or when reasonably necessary to protect the safety, property, or legal rights of Acosta Glass or others.

Acosta Glass does not intend to sell personal information collected through general customer inquiries as a standalone business activity.

Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including customer service, estimating, project administration, warranty and service records, accounting, insurance, dispute resolution, legal compliance, and legitimate business recordkeeping.

Retention periods may vary depending on the type of information and the nature of the customer relationship.

Security

Acosta Glass takes reasonable administrative and technical measures intended to protect information under our control. However, no website, internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure.

Children's Privacy

The Acosta Glass website is intended for customers and individuals seeking information regarding our services and is not directed toward children.

We do not knowingly use our website to solicit personal information from children.

Your Privacy Choices

Where available, visitors may access the “Privacy Settings” or similar privacy control on our website to review or modify applicable website technology preferences.

You may also contact Acosta Glass regarding questions or requests concerning personal information you have provided directly to us.

Certain privacy rights may apply depending on your place of residence and applicable law.

Do Not Track and Browser Privacy Signals

Browsers and devices may provide privacy preference signals or “Do Not Track” settings. The availability and legal effect of these mechanisms may vary.

Where Acosta Glass is legally required to recognize a particular browser-based privacy preference signal, we intend to comply with applicable requirements.

Third-Party Links

Our website may contain links to websites operated by other parties. Acosta Glass is not responsible for the content, security, accessibility, or privacy practices of independent third-party websites.

Visitors should review the applicable policies of those websites before providing personal information.

Changes to This Privacy Policy

We may revise this Privacy Policy as our website, services, technologies, or legal obligations change.

Any updated policy will be posted on this page with a revised “Last Updated” date.

Contact

Questions regarding this Privacy Policy or Acosta Glass's website privacy practices may be directed to Acosta Glass using the contact information provided on our website.